Website Terms of Use

1.1 These terms apply to use of the Everything Kids website, marketplace, parent account, provider account and related platform features.

1.2 These terms are between you and Everything Kids Australia Pty Ltd, ABN 35 167 762 727 and ACN 167 762 727 (Everything Kids, EK, we, us, our), acting as the Australian payment collection, GST/compliance and local administration entity for the Everything Kids platform.

1.3 By using the platform, creating an account, browsing listings, making a booking or applying as a provider, you agree to these terms.

2.1 EK provides or facilitates marketplace, discovery, account, enquiry, booking, payment collection, membership, promotion and support services connecting parents and caregivers with children’s activity providers.

2.2 Providers are responsible for their activities, listings, staff, venues, safety, pricing and delivery.

2.3 EK is not the provider of activities unless EK expressly states otherwise.

3.1 Users must provide accurate information and keep account details current.

3.2 Users are responsible for account security and activity under their account.

3.3 EK may suspend or close accounts for misuse, fraud, breach, safety concerns or platform risk. Where EK suspends or closes an account for a reason other than serious safety risk, fraud or illegality, EK will provide the user with written notice and a reasonable opportunity to respond or remedy the issue before final closure.

Users must not:

1. Use the platform unlawfully
2. Provide false, misleading or deceptive information
3. Harass, abuse, threaten or discriminate
4. Scrape, copy, overload, reverse engineer or interfere with the platform
5. Upload malicious code or unsafe content
6. Circumvent payments, fees, account controls or booking processes
7. Use platform data for unrelated marketing without lawful consent

5.1 EK works to keep platform information useful, but listings are supplied by providers and may change.

5.2 Parents should check dates, times, age suitability, location, inclusions, cancellation rules and provider requirements before booking.

6.1 Bookings, refunds and cancellations are governed by the Booking, Cancellation and Refund Policy.

6.2 Payments are processed by Stripe or another approved payment provider.

6.3 Payments, GST, refunds, invoicing, provider payouts and local payment administration are handled by EK in Australia.

6.4 EK may correct errors, cancel fraudulent bookings, process refunds, or take steps needed to protect parents, providers and the platform.

7.1 Parent membership is governed by the Parent Membership Terms in the Parent Terms.

7.2 Membership benefits and discounts depend on participating providers and available offers.

8.1 The platform, brand, design, software, content, databases and related intellectual property are currently owned, licensed or controlled by TechQuarters AI FZCO. If a future Everything Kids group owner/operator replaces that entity, EK will update the relevant terms and notices before relying on the change. EK and authorised group companies or service providers may use those assets as needed to operate, administer, display, improve and support the platform.

8.2 Users must not copy, reproduce, modify, distribute or commercially exploit platform content except as permitted by EK or law.

9.1 Users may post reviews, ratings, comments, photos or other content on the platform (User Content).

9.2 Users are solely responsible for their User Content. Users must ensure User Content is accurate, lawful, not defamatory, not misleading, does not infringe any third party’s rights, and complies with these terms.

9.3 Users grant EK a non-exclusive, royalty-free, worldwide licence to use, reproduce, display and distribute User Content for operating, improving and promoting the platform. This licence: (a) is limited to the extent reasonably necessary for operating the platform; (b) for images and photos involving children, is limited to platform display (e.g., reviews, activity pages) and does not include use in advertising or paid marketing without separate, express consent; (c) continues after the User Content is posted, to the extent incorporated into platform features, summaries or analytics; and (d) ends for marketing use within 12 months of account closure, except where the user has given separate consent.

9.4 Users may request removal of their User Content at any time by contacting support@everythingkids.com.au. EK will process takedown requests within a reasonable timeframe, subject to legal, safety or dispute retention requirements.

9.5 EK may moderate, edit, hide or remove User Content that EK reasonably considers false, misleading, defamatory, offensive, unlawful, spam, or inconsistent with platform standards. EK has no obligation to monitor User Content but may do so.

9.6 EK is not liable for User Content posted by other users. Opinions expressed in User Content are those of the author and do not represent EK’s views.

9.7 Users must not post incentivised, paid, biased or retaliatory reviews. EK may remove reviews that EK reasonably believes breach this rule.

10.1 The platform may link to provider websites, Stripe, maps, analytics, social platforms or other third-party services.

10.2 EK is not responsible for third-party services except where required by law.

11.1 EK provides or facilitates an online marketplace connecting parents and caregivers with activity providers. EK acts as a marketplace, discovery, booking, payment collection and support service for Australian users.

11.2 EK is not the provider of activities listed on the platform unless EK expressly states otherwise in writing.

11.3 Activity providers are solely responsible for the safety, quality, supervision, delivery, licensing, insurance and regulatory compliance of their activities, staff, venues and equipment.

11.4 To the maximum extent permitted by law, EK does not guarantee uninterrupted access, error-free operation, provider quality, booking availability, specific discounts or commercial outcomes.

11.5 EK is not liable for any act, omission, injury, loss, damage, death or harm arising from an activity provider’s service, including negligence, inadequate supervision, unsafe premises, inadequate insurance, unqualified staff, breach of contract or regulatory non-compliance by the provider.

11.6 To the maximum extent permitted by law, EK’s total liability arising out of or relating to the platform, a booking, membership or these terms is limited to the greater of: (a) the amount paid by the user to EK in connection with the relevant transaction, booking or membership; and (b) AUD $500.

11.7 Nothing in these terms limits rights that cannot be excluded under Australian Consumer Law. Where a non- excludable right is breached, EK’s liability is limited, at EK’s option, to resupplying the service or paying the cost of having the service resupplied.

11.8 EK reserves the right to take action against providers who cause loss to users, including adjusting payouts, withholding commissions, suspending listings, recovering losses from provider funds, and terminating provider accounts.

12.1 EK may update these terms by notice through the website, email, dashboard or other reasonable method.

13.1 Where there is a conflict between these Website Terms of Use and another platform document, the following order of precedence applies: 1. Provider Terms of Service and Provider Pricing and Commission Terms (for providers) 2. Parent Terms and Booking, Cancellation and Refund Policy (for parents) 3. Privacy Policy 4. Cookie and Tracking Notice 5. These Website Terms of Use

13.2 For reward partners, the Reward Partner Terms and relevant Reward Offer Schedule prevail over these Website Terms.

14.1 If you believe content on the platform infringes your copyright, please contact copyright@everythingkids.com.au with: (a) identification of the copyrighted work; (b) identification of the allegedly infringing material; (c) your contact information; and (d) a good-faith statement that the use is not authorised.

14.2 EK will review and respond to valid copyright takedown requests within a reasonable timeframe.

These terms are governed by the laws of Victoria, Australia.

Everything Kids Australia Pty Ltd ABN: 35 167 762 727 ACN: 167 762 727 Email: support@everythingkids.com.au