Last Updated: 13 August 2026 — Version Number: 1.0
1.1 This policy explains booking, cancellation, refund and reschedule rules for bookings made through Everything Kids.
1.2 Nothing in this policy limits rights that cannot be excluded under Australian Consumer Law.
1.3 In this policy, EK means Everything Kids Australia Pty Ltd, ABN 35 167 762 727 and ACN 167 762 727.
2.1 A booking is confirmed only when payment is successfully processed and EK issues a booking confirmation.
2.2 If payment fails, the booking is not confirmed and the provider is not required to hold the place.
2.3 Parents must check booking details, including date, time, location, age suitability, inclusions, exclusions and attendance requirements before booking.
3.1 Unless the listing states a more generous provider policy, the platform minimum cancellation rules are:
| Time before activity | Minimum outcome |
|---|---|
| 7 or more days | Full refund or reschedule, parent choice |
| 2 to 6 days | Reschedule to another available date, no refund required |
| Less than 48 hours | No refund and no reschedule required |
| No show | No refund and no reschedule required |
3.2 Reschedules are subject to provider availability, operating schedule and available capacity. Unless EK or the provider agrees otherwise, a reschedule must be used within 60 days of the original booking date, or by the end of the current term, whichever is later, where that is practical for the provider’s operating schedule.
4.1 If the provider cancels an activity, the parent is entitled to a full refund or an agreed reschedule.
4.2 If the provider materially changes the activity, including date, time, location, core inclusions or age suitability, the parent may accept the change or request a refund where required by this policy or Australian Consumer Law.
4.3 EK, acting as payment collection agent, may adjust provider payouts to reflect refunds, cancellations and reschedules.
5.1 For term bookings, the parent pays the full term amount unless the listing states otherwise.
5.2 If a parent cancels before the term starts, the cancellation table in section 3 applies to the first session date.
5.3 Once a term has started, refunds are not required for missed sessions unless Australian Consumer Law requires a remedy, the provider agrees, or the listing states otherwise.
5.4 If the provider cancels one or more sessions, the provider must offer a reasonable make-up session, credit or refund for the affected session, subject to Australian Consumer Law.
6.1 Providers may set reasonable attendance rules for illness, safety and child welfare.
6.2 EK and providers may reschedule, cancel or modify activities affected by severe weather, venue closure, public health directions, emergencies, power outages, safety incidents or events outside reasonable control.
6.3 Refunds or credits for force majeure events will be assessed fairly, taking into account Australian Consumer Law, provider costs, parent impact and whether a reasonable reschedule is available.
7.1 If a booking made at a member price is refunded, the refund is based on the amount actually paid, not the standard listed price.
7.2 Cancelling a parent membership does not cancel existing bookings.
7.3 Membership fees are handled under the Parent Terms.
8.1 Refunds are processed to the original payment method where possible.
8.2 Bank and card processing times vary and are controlled by Stripe, banks or payment providers.
8.3 Stripe fees, card fees or other processing costs may not always be refundable unless required by law or EK decides otherwise.
9.1 Parents and providers should contact EK promptly if there is a booking dispute.
9.2 EK may request evidence, including attendance records, communications, medical or safety information where appropriate, photos, provider policies or payment records.
9.3 EK may make a platform decision about refunds, credits, payout adjustments or account action, without limiting legal rights.
Everything Kids Australia Pty Ltd ABN: 35 167 762 727 ACN: 167 762 727 Email: support@everythingkids.com.au
