Provider Pricing & Commission Terms

1.1 These terms set out provider subscription fees, commission rates, discounts, promotions, Stripe fees, payout timing, invoicing, failed payments, GST treatment and pricing integrity rules for the Everything Kids platform.

1.2 These terms form part of the Provider Terms of Service.

1.3 If there is a conflict between these terms and the Provider Terms of Service about pricing, fees, commissions, payouts, discounts or provider payments, these terms prevail for that topic.

1.4 Everything Kids Australia Pty Ltd, ABN 35 167 762 727 and ACN 167 762 727, acts as the Australian payment collection, GST/compliance and local administration entity for the Everything Kids platform. The platform is currently owned or operated by TechQuarters AI FZCO. If a future Everything Kids group owner/ operator replaces that entity, EK will update the relevant terms and notices before relying on the change. EK AU handles Australian receipts, refunds, chargebacks, provider payouts and local payment administration.

1.5 These terms apply to all providers using the platform.

2.1 Booking means a confirmed booking and payment for an activity through the Book Now feature.

2.2 Listed Price means the genuine standard public price for the activity before any EK Commission Funded Offer or provider-funded discount is applied.

2.3 Booking Amount means the amount the parent actually pays for the booking after applicable discounts are applied.

2.4 Gross Booking Value means the Listed Price multiplied by the quantity or places booked, before discounts, Stripe fees and EK commission.

2.5 Provider Payout means the amount paid to the provider after applicable discounts, Stripe fees, EK commission, refunds, chargebacks and adjustments.

2.6 EK Commission Funded Offer means a discount, coupon, member offer, promotional credit or other incentive that EK funds by accepting a lower commission on the booking or from EK’s own marketing budget.

2.7 Provider Funded Discount means a discount the provider chooses to offer from the provider’s own Listed Price.

3.1 Providers may use one or more platform models, including Book Now and Enquire Now.

3.2 Unless a special offer applies, Enquire Now subscription fees are:

Provider type	Monthly fee	Annual fee
Standard Operator	$50 per month	$500 per year
Small Operator	$25 per month	$250 per year

3.3 The annual fee gives the equivalent of 2 months free compared with monthly billing.

3.4 Small Operator means a provider that is not registered for GST and has annual turnover below the GST registration threshold, currently $75,000, as verified by ABN or other reasonable evidence.

3.5 Subscription fees are billed in advance and are GST inclusive where EK is registered for GST.

3.6 Any separate subscription fee offer or waiver applies only if the provider separately accepts the relevant written offer terms.

4.1 Unless an EK Commission Funded Offer, Provider Funded Discount or other written agreement applies, EK charges a standard commission of 15 percent on the Gross Booking Value of each Book Now booking.

4.2 Commission is calculated on Gross Booking Value unless EK and the provider agree otherwise in writing.

4.3 Stripe processing fees are separate from EK commission and are deducted as set out in section 9.

5.1 Provider Funded Discounts are optional and are intended for a later post-launch release, unless EK and the provider separately agree otherwise in writing.

5.2 Provider Funded Discounts are separate from any EK-funded campaign, promotional offer or written special arrangement.

5.3 When Provider Funded Discounts are released, EK may allow providers to offer discounts to parents or members through the platform. EK will publish the available discount options, commission rates, settings and eligibility rules before those discounts become active.

5.4 EK may later introduce reduced commission tiers for Provider Funded Discounts. No provider is entitled to a reduced commission unless the relevant discount option is live in the platform and accepted by EK.

5.5 Provider Funded Discounts may be configured as member-only offers, public offers, activity-specific offers, date-limited offers, inventory-limited offers or other discount types supported by EK.

5.6 EK may decline, remove or require changes to a Provider Funded Discount if EK reasonably considers it misleading, commercially unsuitable, technically unsupported, inconsistent with platform standards or unlawful.

6.1 EK may offer, advertise or apply EK Commission Funded Offers from time to time.

6.2 EK Commission Funded Offers may include site-wide sales, category-wide sales, seasonal campaigns, holiday campaigns, member offers, coupons, promotional credits, minimum discount campaigns, or other promotions selected by EK.

6.3 EK may use these offers to create a minimum advertised discount across the platform or a campaign group.

6.4 If a provider is not already offering a Provider Funded Discount, EK may apply an EK Commission Funded Offer to create the advertised campaign discount, unless the provider has opted out.

6.5 If a provider is already offering a Provider Funded Discount, EK may choose to promote that existing discount as part of the campaign or may choose to add an EK funded top-up discount, provided the provider’s standard payout is not reduced unless the provider separately agrees.

6.6 EK pays for EK Commission Funded Offers either by accepting a lower commission on the discounted booking or from EK’s own marketing budget. They do not reduce the provider’s standard payout unless the provider separately agrees.

6.7 EK may communicate EK Commission Funded Offers to parents, members, prospective customers and the market.

6.8 Providers may opt out of EK Commission Funded Offers through the provider dashboard or by written notice to EK.

6.9 Unless a different period is shown in the provider dashboard, an opt-out takes effect within 5 business days after EK receives the opt-out request.

6.10 Opt-out does not affect bookings already made, offers already redeemed, credits already issued, or promotional commitments already accepted before the opt-out takes effect.

6.11 EK will give providers at least 14 days notice before launching a new EK Commission Funded Offer that materially affects how their listings are displayed, badged, promoted or included in campaigns, unless the provider has pre-authorised participation.

6.12 A provider that opts out may lose discount badges, promotional placement, campaign inclusion or member offer visibility connected to that offer.

7.1 Any separate pricing arrangement, discount arrangement, subscription waiver, commission variation or promotional participation term applies only if the provider separately accepts the relevant written terms.

7.2 A separate written arrangement may override these pricing terms only for the specific benefit, fee, commission, discount, period or provider profile stated in that arrangement.

7.3 These Provider Pricing and Commission Terms continue to apply except to the extent a separately accepted written arrangement expressly states otherwise.

8.1 The provider must ensure each Listed Price is the genuine standard public price the provider charges, or would charge, for the same or materially similar activity outside the platform.

8.2 The provider must not inflate, artificially increase, misrepresent or manipulate any Listed Price for the purpose of creating, increasing or exaggerating a discount, member benefit, promotion, comparison price or offer.

8.3 The provider must promptly update EK if its standard public pricing changes.

8.4 EK may request reasonable evidence of the provider’s standard pricing. The provider must respond within 7 business days.

8.5 EK will not request pricing evidence more than twice in a 12-month period unless EK has reasonable grounds to suspect inaccurate, inflated or misleading pricing.

8.6 For new activities with no prior selling history, the Listed Price must reflect a price the provider in good faith believes to be the market rate.

8.7 If EK reasonably believes the provider has breached this section, EK will: (a) notify the provider in writing of the suspected breach, including the pricing concern and any evidence EK relies on; (b) give the provider 7 business days to respond or remedy the issue; (c) after considering the provider’s response (if any), EK may remove or correct pricing, remove a discount, suspend promotional eligibility, require remediation, suspend a listing, or for repeated or material breach that remains unremedied, terminate the provider account.

8.7.1 EK may act immediately under section 8.7(c) without prior notice where EK reasonably believes the pricing breach is fraudulent, involves deliberate deception, or is part of a pattern of repeated inflation despite prior warnings.

8.8 Any strikethrough price, comparison price, member saving, percentage discount or similar display generated by EK is based on the Listed Price supplied or confirmed by the provider.

8.9 The provider indemnifies EK against regulatory fines, penalties, claims, losses and reasonable costs arising from the provider supplying false, inflated, deceptive or misleading pricing information.

9.1 All Book Now payments are processed through Stripe or another payment processor approved by EK.

9.2 Stripe processing fees are separate from EK commission and provider subscription fees.

9.3 Stripe’s prevailing processing fees apply as set by Stripe.

9.4 Stripe fees are deducted from the payment flow before provider payout.

9.5 EK is not required to absorb Stripe fees unless EK expressly agrees in writing.

9.6 Stripe, bank, merchant, connected account, KYC, settlement and payout flows may identify Everything Kids Australia Pty Ltd where required for Australian payment collection, local administration, tax or compliance purposes.

9.7 Providers must comply with Stripe’s onboarding, identity verification, payout, dispute and prohibited business requirements.

10.1 Single-session bookings are paid out 7 days after the booked activity date, subject to Stripe processing times, refunds, chargebacks, holds and account verification.

10.2 Term bookings, courses and multi-session programs are paid out 7 days after the first session of the term. EK may apply a different payout schedule for documented risk, refund exposure or operational reasons, in which case EK will: (a) notify the provider of the reason for the adjusted payout schedule; (b) limit the adjustment to a reasonable period having regard to the documented risk; and (c) resume standard payout timing once the relevant risk or operational issue has been resolved.

10.3 If a booking is rescheduled, payout timing moves to the rescheduled date or first session date.

10.4 If a booking is cancelled or refunded, payout is reduced or reversed in accordance with the Booking, Cancellation and Refund Policy.

10.5 EK may delay, hold, offset or adjust payouts where EK reasonably considers necessary to manage suspected fraud, chargebacks, refund exposure, provider breach, safety concerns, legal requirements, Stripe holds or payment disputes. Any hold or offset must: (a) be based on a genuine, documented reason; (b) be proportionate to EK’s actual or reasonably anticipated exposure; (c) be notified to the provider (with reasons) within 5 business days; and (d) be released or reconciled once the relevant issue is resolved, including repaying any excess withheld.

11.1 Standard booking with no discount, $100 Listed Price:

Item	Amount
Listed Price	$100
Parent pays	$100
EK commission at 15%	$15
Stripe fees	Deducted separately
Provider receives before Stripe fee effect	$85

11.2 EK Commission Funded Offer example, $100 Listed Price with EK funded 10% parent discount:

Item	Amount
Listed Price	$100
Parent pays after EK funded discount	$90
Provider standard payout before Stripe fee effect	$85
EK absorbs discount from its commission or marketing budget	Yes

11.3 Examples are illustrative only and exclude Stripe fee variation, GST treatment, refunds, chargebacks and adjustments.

12.1 If a provider subscription payment fails, EK will: (a) notify the provider of the failed payment; (b) retry the payment at least once within 5 business days; (c) give the provider at least 7 days from the first failed payment notice to update payment details or make payment; and (d) if payment remains outstanding after the grace period, EK may suspend listings, pause enquiries, pause Book Now, remove badges or terminate access. EK may act sooner where the provider has an outstanding payment failure for more than 30 days.

12.2 If a parent booking payment fails, the booking is not confirmed and the provider is not required to hold the place.

13.1 Amounts are in Australian dollars.

13.2 EK fees are GST inclusive where GST applies, unless EK states otherwise. EK may issue Australian tax invoices, recipient-created tax invoices, adjustment notes, payout statements or receipts where legally appropriate.

13.3 Providers are responsible for their own GST, income tax, invoices, receipts, records and tax reporting.

13.4 Providers must tell EK whether they are GST registered and must update EK within 14 days if that status changes.

13.5 EK may collect, use and disclose provider identity, business and transaction information to the Australian Taxation Office (ATO) where required by law, including under the Sharing Economy Reporting Regime (SERR) or any successor reporting regime.

13.6 EK does not provide legal, tax, accounting or financial advice.

14.1 Providers must notify EK of payment disputes within 30 days of the relevant transaction, or as soon as reasonably practicable after the provider becomes aware of the dispute. EK will consider disputes notified outside this period where there is a reasonable explanation for the delay.

14.2 EK will investigate and may adjust a future payout where EK considers an adjustment appropriate.

14.3 Chargebacks are handled through Stripe or the relevant payment processor. Providers must cooperate and provide evidence when requested.

14.4 If a chargeback, refund, reversal or adjustment is applied, EK may deduct the amount from future payouts or invoice the provider.

14.5 EK may withhold, offset or adjust provider payouts where EK reasonably believes the provider owes EK or a parent amounts for refunds, chargebacks, fees, commissions, adjustments, fraud, breach, or disputed transactions. EK will provide the provider with a written summary of any such withholding or offset upon request.

15.1 EK may change fees, commission rates, provider-funded discount rules, payout timing or payment rules by giving at least 30 days notice unless urgent legal, payment processor, fraud, safety or compliance reasons require shorter notice.

15.2 Material changes to subscription fees, commission rates, payout timing, price integrity obligations, provider-funded discount rules or EK Commission Funded Offer rules will require provider re-acceptance on next dashboard login.

15.3 Fee changes do not apply retroactively to bookings already confirmed unless required by law, payment processor rules, refund rules or fraud prevention.